YOUR WORKSPACE. CLEAR TERMS.
Terms of service
The service, your subscription and the boundaries of trading research.
01 · Service and operator
BotFabricForex is provided under the Fixio business brand, the name on the current Stripe merchant account. Contact support@botfabricforex.com for support, billing questions, complaints or contract information. These terms describe the supported software service; they do not establish a financial-services licence.
Business details
Trade name: Fixio
Business address: Dekemastate 7, 7608 XH Almelo
Dutch Chamber of Commerce (KvK): 97151343
Published business details at Fixio
02 · What the software provides
The research workspace offers charts, saved strategy rules, completed MT5 or crypto candles, uploaded or explicitly synthetic datasets, immutable simulation evidence, risk calculations and a journal. The three independent long-only cash research models are SMA crossover, causal trailing Gaussian/ATR channel and shifted-cloud Ichimoku; five presets are examples, not optimized or guaranteed signals. Research accepts up to 3,000 candles. Read-only MT5 telemetry and frozen strategy observers do not place orders. Paper bots use declared virtual capital and costs; their entries, exits and equity are simulated, not brokerage trades.
Separate real-money execution is available only where the deployment enables it and after personal setup, current terms/risk confirmation, a separate execution connection and an explicit versioned trading authority with limits and expiry. The current MT5 execution worker supports a specifically paired real hedging account and its permitted symbols, lots and stops; the ordinary telemetry credential cannot authorize execution. Automatic crypto strategies currently use supported spot markets in base-asset units. Supported contract markets can require separately reviewed manual or explicitly authorized prompt orders in contract units; support varies by adapter. No universal broker, exchange, region or market-type compatibility is promised. The software does not take custody, deposit, withdraw or transfer funds, and offers no guaranteed result or independently verified broker feed.
03 · Accounts and external connections
Use your own account and information you are entitled to process. Keep sign-in, read-only telemetry and execution credentials separate, and revoke permissions you no longer use. MT5 telemetry requires an already signed-in terminal and running bridge; real MT5 execution needs the separate personally enabled worker. The service does not ask you to upload your broker password. Google, TradingView, Stripe, ChatGPT and Claude have separate terms and availability. A subscription includes neither an external AI subscription, broker/exchange account, VPS or terminal hosting nor a guaranteed market-data entitlement.
The Exchange Hub uses installed CCXT adapters for public market reads and optional encrypted read-only balance/position connections. A separate real-execution connection requires personally supplied trade-capable credentials with withdrawals/transfers disabled. Enter credentials in the account screen, never AI chat. Read-only connections are never silently upgraded. Exchange permission verification may be unavailable; its actual state must be reviewed, and an unknown state is not proof of restricted key permissions. Revoking a stored platform connection does not revoke the venue key itself. Existing read-scoped AI connections can read the account information you connect; placing real orders additionally requires the separate approved trade scope and active authority.
04 · Core price and monthly renewal
The advertised Core offer is €19 per month, including VAT, billed in EUR. A subscription is offered only through the configured application checkout. Review the displayed product, total, tax treatment and monthly renewal before paying; the configured Stripe offer must match these terms. Availability and required tax treatment can depend on your billing country. No global tax-registration claim is made. The subscription renews monthly until cancelled. Any change to the future price must be communicated before it applies; no different amount is silently substituted for the advertised offer.
Eligible new customers can personally start one free 14-day trial by accepting the current service terms and risk notice and completing Stripe Checkout with a payment method. The period begins only when Stripe confirms the subscription, not merely on signup or a browser return. No membership fee is due during this trial. Unless cancelled before the trial ends, €19 per month including applicable VAT starts automatically on the exact date shown in Checkout and renews monthly until cancelled. Stripe stores payment details; the platform does not store card numbers. A previous trial or paid Core membership cannot receive a new 14-day trial. Previously activated cardless trials keep their original dates and do not become automatically paid. Administrator-granted complimentary access is free until its stated expiry or revocation and creates no paid renewal. Ordinary saved-record access remains available after licensed access ends.
05 · Payment, access and cancellation
Stripe handles subscription payment and the billing portal. Trial access is granted only from the server’s verified current Stripe trialing status and trial dates; paid access follows the verified active subscription and settled invoice. A browser return, pending or failed payment, or risk checkbox alone grants no subscription access. Cancel in the app’s billing portal before the trial ends to avoid the first membership charge. Once billing has begun, cancellation takes effect at the end of the current paid period. If the portal is unavailable, contact support before renewal. Cancellation does not close trading positions, erase saved records or revoke separate AI/terminal permissions; manage those separately. New licensed functions may be restricted after access ends.
06 · Withdrawal, refunds and complaints
Where applicable, statutory withdrawal, digital-service remedies and other mandatory consumer rights remain available. EU distance-service purchases generally have a 14-day withdrawal period. The research-risk acknowledgement does not waive that right. No separate immediate-performance waiver is implemented by that checkbox. Contact support with your account email, purchase date and a clear withdrawal/refund request; do not include card details. A renewal cancellation is distinct from a statutory withdrawal. See Your Europe’s withdrawal guidance. Support will assess applicable rights rather than promise that every request receives or is denied a refund.
You can submit a withdrawal statement through your account using the online function below. Email support remains an alternative for withdrawal, refunds or complaints.
07 · Research limitations and personal acknowledgement
Forex, CFDs, crypto and other traded instruments can cause substantial real losses. Research, AI responses and past or simulated results do not predict future returns or establish personalised suitability. Price gaps, leverage, fees, slippage, outages, stale data, software errors and uncertain order status can exceed configured limits. A stop or loss threshold is not a guaranteed execution price or maximum loss. Before trial, subscription or real-execution enrollment, confirm the current versioned risk notice personally. That acknowledgement does not itself authorize an order, grant an AI trade permission or waive mandatory consumer rights.
Creating an account, paying for Core, accepting these terms, pairing read-only telemetry or selecting ordinary AI read/write access does not activate real execution. A live mandate is separate, account-bound, limited and time-bound; automatic rules retain a reviewed strategy revision. Existing AI grants are not automatically upgraded with trading permission. These descriptions and notices do not establish that any regulated investment, order-execution or crypto-asset service may lawfully be offered in every country. Applicable authorization, provider and jurisdiction requirements require separate assessment.
08 · Your content, permissions and acceptable use
You retain rights in content you upload. You allow the service and its infrastructure providers to store and process it to supply the functions you request. Do not upload material without permission, expose another account’s credentials, bypass access controls, abuse the service or misrepresent synthetic/test evidence as live results. AI read/write permission applies only to supported account-scoped tools and can be revoked. Revocation stops future authorised use of that connection; it does not erase data already returned to an external host. See the privacy notice for data handling.
09 · Availability, changes and responsibility
Outages, stale prices, missing candles, delayed or partial fills and software errors can affect the service. There is no uninterrupted availability, response-time or execution guarantee. A running server bot may continue while the browser is closed; MT5 execution also needs the personally enabled terminal worker. Check actual scheduler heartbeats, source freshness and order history. Pause/revocation stops further eligible dispatches; an already dispatched order can complete and open positions are not automatically liquidated. Unknown submissions are reconciled rather than blindly resent. Material service changes should be communicated before they apply. Mandatory consumer rights and liability that cannot lawfully be excluded remain intact; no checkbox or disclaimer grants general immunity.
10 · Contact and document version
Contact support@botfabricforex.com. Version: 2026-10-20-1. Updated: 20 October 2026. English, Spanish and Dutch versions are provided; any interpretation must respect applicable mandatory law. These pages are information about the service, not certification of global legal compliance.